As a result of the recent high rainfalls and subsequent flooding Melbourne Water is working with emergency services and other relevant agencies to review the impacts to our waterways and assets. 

For flood or storm emergency assistance, contact the VIC SES on 132 500 and for life threatening emergencies call 000. 

You can access current emergency information by calling the VicEmergency Hotline on 1800 226 226 or sign up to receive regular updates regarding flooding via the emergency.vic.gov.au website and app.

Price Submission

Our Price Submission details our proposed services in water, sewerage, waterways and drainage over a five-year period, as well as the cost of delivering these and the prices we intend to charge customers.

It is subject to approval by the Essential Services Commission, Victoria’s independent regulator, which regularly reviews prices for water and other essential services to protect the interests of consumers.

Prices for our wholesale water and sewerage services are different to the charges on your water bill. These charges are set by your retail water company, factoring in the wholesale cost of the services we provide to them, as well as their own planned works and investments.

2021 Price Submission

Our 2021 Submission was centred on six key outcomes we proposed to deliver to customers in 2021-26, and the investments in our services to achieve them. It also included proposed measures for reporting our performance, so we remain accountable for fulfilling our commitments.

Assessing our progress

We hold ourselves accountable for fulfilling our commitments to customers, by evaluating and honestly reporting on our performance against the six Customer Outcomes in our Submission.

Download our Submission

Download an overview of our Submission or the full document, lodged with the Essential Services Commission on 9 November 2020.

Response to draft decision

The Commission released their draft decision on our Submission on 25 March 2021. Our response to the draft decision was submitted on 4 May 2021.

Final determination

The Commission released their final determination on our Price Submission on 22 June 2021. This can be viewed on the Essential Services Commission’s website.

Last updated:
5 October 2022