As a result of the recent high rainfalls and subsequent flooding Melbourne Water is working with emergency services and other relevant agencies to review the impacts to our waterways and assets. 

For flood or storm emergency assistance, contact the VIC SES on 132 500 and for life threatening emergencies call 000. 

You can access current emergency information by calling the VicEmergency Hotline on 1800 226 226 or sign up to receive regular updates regarding flooding via the emergency.vic.gov.au website and app.

Policies and procedures

​We have a range of policies that outline our obligations and commitments.

Accessibility inclusion plan

 Melbourne Water knows the important role that people with a disability play in our community and within our organisation. We are committed to removing the barriers that exist for people with a disability and their carers. 

We acknowledge that approximately one in five people have a disability, both visible and non-visible and recognise that we have an important role to play in supporting and enhancing the life and liveability for them.    

Child safe standards policy

Melbourne Water is committed to the safety and wellbeing of children and young people, and providing a child-safe environment where they are safe and feel safe.

We have zero tolerance for inappropriate behaviour towards anybody as part of our work, on our properties, at our events and in our online environments.

Code of conduct

Our Code of Conduct outlines the standard of behaviours expected of everyone at Melbourne Water. If you wish to make a protected disclosure about improper conduct, see Protected Disclosure Policy below or make a complaint to us.

Contact us

COVID-19 vaccination policy

Melbourne Water is committed to ensuring the health, safety and wellbeing of employees and others at the workplace, so far as is reasonably practicable. This policy aims to assist in safeguarding the health and wellbeing of our employees, customers and the communities in which we work, from the risks associated with COVID-19.

Contractors, subcontractors, suppliers, service providers and visitors are to encourage personnel attending Melbourne Water sites maintain a current COVID-19 Vaccination Status.

Dam pre-release and surcharge policy

The purpose of this policy is to define Melbourne Water's operational practices in relation to pre-release and surcharge of our dams during significant rainfall events.

Diversity and Inclusion Strategy

Our Diversity and Inclusion Strategy strengthens our commitment to creating a more diverse and inclusive organisation, and embedding and integrating diversity and inclusion into everything we do: from our relationships with suppliers and stakeholders to how we deliver services for our community and customers.

Environment stewardship policy

Outlines our commitment to protecting our natural and cultural assets.

Freedom of information

We're committed to complying with the provisions of the Freedom of Information Act 1982 which creates a general right of access to documents in our possession, unless exempt.

Freedom of information

Gender Equality Action Plan 2022-2025

At Melbourne Water, we are committed to promoting gender equity principles and practices that align with our values of Care, Courage and Integrity. To respond effectively to our changing work and environment, Melbourne Water has developed a four-year Gender Equality Action Plan (GEAP) that will help us meet future challenges, deliver innovative solutions for our community and improve service delivery.
The GEAP provides a framework with actionable and measurable deliverables to achieve an inclusive and gender equitable workplace for everyone.



Melbourne Water’s gifts, benefits and hospitality policy aligns with the requirements of the Victorian Public Sector Commission. For more information, download Melbourne Water’s gifts, benefits and hospitality register from the previous financial year:

Privacy policy

Our privacy policy is a summary of how we protect your personal information.

Website privacy statement

Public interest disclosure procedures

Our Public Interest Disclosure Procedures, made in accordance with the Public Interest Disclosures Act 2012, set out how we protect people from detrimental action in reprisal for making disclosures under the Act.

Public health policy

Outlines our commitment to the protection of public health.

Quality policy

Outlines our commitment to provide safe and high-quality products and services to our customers. 

Reconciliation action plan

We recognise the intrinsic connection that Aboriginal and Torres Strait Islander peoples have to the land and waterways. Our Reconciliation Action Plan outlines the steps that we will take for ensuring we work together with Aboriginal and Torres Strait Islander peoples to drive reconciliation and inclusion across our business.

Safety and wellbeing policy

Outlines our commitment to achieving zero harm in the workplace, where the safety of our people is paramount, and where people can count on a healthy, safe and supportive work environment.

Supplier Code of Practice

Our Supplier Code of Practice articulates what’s important to us and seeks to promote diversity and inclusion in Melbourne Water’s supply chain activities and support opportunities for economic inclusion. It directly supports Victoria’s Social Procurement Framework, building a fair, inclusive and sustainable Victoria through Procurement. 

Statement of Obligations

Outlines our obligations to government in relation to performing our functions. They were issued by the Minister for Water under the Water Industry Act 1994 (Vic).

The Statement of Obligations (general) commenced on 20 December 2015 and applies to 19 Victorian water corporations including Melbourne Water.

An additional Statement of Obligations has been made and issued to clarify roles and responsibilities in managing Melbourne’s water supply system.

Our additional Statement of Obligations (system management) was most recently amended in 2016. It applies to Melbourne Water and the three metropolitan water retailers.



Last updated:
12 October 2022