As a result of the recent high rainfalls and subsequent flooding Melbourne Water is working with emergency services and other relevant agencies to review the impacts to our waterways and assets. 

For flood or storm emergency assistance, contact the VIC SES on 132 500 and for life threatening emergencies call 000. 

You can access current emergency information by calling the VicEmergency Hotline on 1800 226 226 or sign up to receive regular updates regarding flooding via the emergency.vic.gov.au website and app.

Pay online

Use our online payment system to pay a Melbourne Water invoice or offer document, up to a maximum value of $10,000.

Note we do not accept split payments. For amounts greater than $10,000, arrange a direct deposit by calling our Customer Service Centre on 131 722.

We do not accept payments for household or business water bills – instead, contact your local water company.

Accepted payments

Examples of fees that can be paid online include:

  • area contributions
  • waterway diversion licence fees
  • online application fees
  • rental of Melbourne Water properties
  • Clearwater events.

Pay online

Ready to submit your payment? You’ll need your:

  • Melbourne Water invoice or offer number
  • credit card details.

Payments are processed using Westpac’s online payment system. Your personal information will be handled according to Westpac’s and Melbourne Water’s privacy policies.

Pay online now 

Last updated:
5 October 2022