As a result of the recent high rainfalls and subsequent flooding Melbourne Water is working with emergency services and other relevant agencies to review the impacts to our waterways and assets. 

For flood or storm emergency assistance, contact the VIC SES on 132 500 and for life threatening emergencies call 000. 

You can access current emergency information by calling the VicEmergency Hotline on 1800 226 226 or sign up to receive regular updates regarding flooding via the emergency.vic.gov.au website and app.

Legislation and policies

Melbourne’s water is subject to careful management and regulation to protect our water supplies, the environment and public health. View information about legislation administered by Melbourne Water – namely, the Water Act 1989 (Vic) and its related by-laws, as well as other policies that are relevant to our work. 


Winneke Treatment Plant Clarifiers

Water Act 1989

Read about the legal framework for managing Victoria’s water resources, then view the full document online.


Know the Water Act







Policies and procedures

​Read the range of policies that outline our obligations and commitment to you.


View our policies
and procedures





Troughs carrying recycled water at Western Treatment Plant

Freedom of information

Victoria’s Freedom of Information Act 1982 gives you the right to apply for access to documents in Melbourne Water's possession unless exempt. Find out how to apply online.


Apply for freedom of




Last updated:
4 August 2020