As a result of the recent high rainfalls and subsequent flooding Melbourne Water is working with emergency services and other relevant agencies to review the impacts to our waterways and assets. 

For flood or storm emergency assistance, contact the VIC SES on 132 500 and for life threatening emergencies call 000. 

You can access current emergency information by calling the VicEmergency Hotline on 1800 226 226 or sign up to receive regular updates regarding flooding via the emergency.vic.gov.au website and app.

Executive leadership team

Our Managing Director oversees eight business groups with a broad range of core responsibilities:

  • Commercial and Business Services
  • Customer and Strategy
  • Integrated Planning
  • Information Technology
  • Major Program Delivery
  • People and Capability
  • Safety, Health, Environment and Quality
  • Service Delivery 

Executive leadership team

​Leadership team Title and responsibilities​
Dr Nerina Di Lorenzo

Dr Nerina Di Lorenzo
Managing Director

Dr Nerina Di Lorenzo was appointed Managing Director on 1 December 2021, after having spent two years as Melbourne Water’s Executive General Manager of Service Delivery. She has had over 21 years of experience in senior leadership roles, including almost five years as CEO of Moreland City Council. Her roles have spanned the areas of Asset Management, Infrastructure Operations, Project Delivery and Business Improvement. Prior to this, she held roles in the oil industry working on the oil rigs in Bass Strait. Nerina has a Bachelor of Engineering, a Bachelor of Business and a PhD centering on the topic of organisational change management.

Photo of Emma Braun

Emma Braun 
General Counsel & Company Secretary

Emma Braun is responsible for the Corporate Secretariat and Legal Services group, whose functions include advising the Managing Director and Board to ensure compliance with statutory obligations, providing secretariat support to the Board and Board Committees, and providing legal advice to the organisation.

Gavan O'Neill

Gavan O’Neill
General Manager, Customer and Strategy

Gavan O’Neill is responsible for the Customer and Strategy group, whose functions include strategic issues, corporate planning, customer focus initiatives, public affairs, community engagement and communications, education and strategic relationships.

Chris Williams Integrated Planning

Chris Williams
General Manager, Integrated Planning

Chris Williams is responsible for the Integrated Planning group, who manage long-term water services planning, integrated water management, catchment and water quality, research and land use planning for liveability and environmental initiatives.

Craig Dixon Service Delivery Wholesale Services

Craig Dixon
General Manager, Service Delivery – Infrastructure Operations

Craig Dixon is responsible for the Infrastructure Operations group, which delivers wholesale drinking water, recycled water and sewerage services to the water retail corporations, in accordance with customer and regulatory obligations.

Tim Wood Service Delivery Asset Management Services

Tim Wood
General Manager, Service Delivery – Asset Management Services

Tim Wood is responsible for the Asset Management Services group, whose functions include asset knowledge and systems and management of water, sewerage, drainage, waterway and land assets. 

Kirsten Shelly Service Delivery Waterways and Land

Kirsten Shelly
General Manager, Service Delivery – Waterways and Catchment Operations

Kirsten Shelly is responsible for the Waterways and Catchment Operations group, whose functions include environmental and flood protection, infrastructure planning for urban development, and programs to protect and enhance regional waterway health.

Photo of Paula Jeffs

Paula Jeffs
General Manager, People and Capability

Paula Jeffs is responsible for the People & Capability Group whose functions include People Services, Business Partnering, Employee Relations, Change Management, Capability Development, Diversity & Inclusion, Employee Experience, and Internal Communications.

Anthony O'Shannessy, Chief Financial Officer

Anthony O’Shannessy
Chief Financial Officer​, Commercial and Business Services

Anthony O’Shannessy is responsible for the Commercial and Business Services group including finance, internal audit, procurement, property, pricing and regulation, risk and business process, business improvement and commercial services.

Last updated:
20 October 2022