As a result of the recent high rainfalls and subsequent flooding Melbourne Water is working with emergency services and other relevant agencies to review the impacts to our waterways and assets. 

For flood or storm emergency assistance, contact the VIC SES on 132 500 and for life threatening emergencies call 000. 

You can access current emergency information by calling the VicEmergency Hotline on 1800 226 226 or sign up to receive regular updates regarding flooding via the emergency.vic.gov.au website and app.

Eastern Treatment Plant

Our treatment plant in the south-eastern suburbs uses innovative processes to turn sewage into Class A recycled water – learn more.

Facts about the plant:

  • one-tenth the size of the Western Treatment Plant, but treats nearly half of Melbourne’s sewage: 330 million litres a day
  • has been generating electricity from sewage gas since it opened in 1975, and can supply 40% of its needs
  • upgraded in 2012 to treat sewage to an advanced tertiary standard, for which it has won several international awards

Sewage treatment process

Sewage entering the plant goes through an intensive three-stage treatment process, which only takes 24 hours.

diagram of sewage treatment process showing primary, secondary and tertiary treatment stages
Detailed sewage treatment process diagram (JPG, 101KB)

Process: step 1

Primary treatment

Primary treatment physically removes pollutants from sewage.

It involves:

  • using fine screens to filter out cotton buds, rags and other rubbish
  • adding oxygen to so that fine particles like grit and sand float
  • letting heavy items sink to form a layer of sludge, in a process called sedimentation

The sludge and floating debris is pumped to large tanks called digesters, where the temperature is controlled to help decomposition.

Process: step 2

Secondary treatment

Secondary treatment uses different types of bacteria that live in different environments: with oxygen (aerobic), and without oxygen (anoxic). These break down organic material and remove nutrients.

The sewage then passes through sedimentation tanks called clarifiers, where more sludge settles to the bottom before being sent to the digesters. This leaves clear, treated water called secondary effluent, which flows on to large holding basins.

Process: step 3

Tertiary treatment

Tertiary treatment disinfects the water. Treated effluent is pumped into the advanced tertiary treatment plant, where:

  • ozone, generated on site, is added to disinfect the water and reduce colour and odour
  • biological filters with helpful bacteria break down any remaining organic matter, oil, grease, foam, litter and solids
  • ammonia is reduced to very low levels to make chlorine disinfection more effective, and minimise the impact on the environment where effluent  is released
  • ultraviolet light provides further disinfection
  • chlorine is added for final disinfection.

Some of the treated water is then used on site or provided to nearby customers as recycled water. The rest is released into the ocean at Boags Rocks, under strict conditions set by EPA Victoria to protect the environment.

The sludge from earlier treatment stages is dried and stored in large piles, or reused as biosolids.

View an illustration of the key stages of the advanced tertiary process (202.08 KB, JPG)

Environmental improvements

We’re working hard to improve our environmental performance in the wastewater treatment field. An Environmental Improvement Plan has been carefully drafted to describe how we use various processes to continuously improve environmental management at our Eastern and Western treatment plants.

This plan defines the key high priority actions we are pursuing to achieve various environmental goals; however, it does not attempt to capture all of the initiatives in place.

If you have any queries on the plan, please contact our Customer Service Centre.

Last updated:
7 September 2021