As a result of the recent high rainfalls and subsequent flooding Melbourne Water is working with emergency services and other relevant agencies to review the impacts to our waterways and assets. 

For flood or storm emergency assistance, contact the VIC SES on 132 500 and for life threatening emergencies call 000. 

You can access current emergency information by calling the VicEmergency Hotline on 1800 226 226 or sign up to receive regular updates regarding flooding via the emergency.vic.gov.au website and app.

Drinking Water Quality Strategy

Drinking Water Quality Strategy cover

The fundamental principle underpinning the Drinking Water Quality Strategy is that Melbourne Water must continue to provide the community, with safe, secure world-class drinking water.

This is a functional strategy that outlines the initiatives and action programs required to deliver the following outcomes:

  • The community continues to receive safe, secure, affordable, world-class drinking water
  • 'Source waters' are managed to ensure the provision of affordable and high quality drinking water now and into the future
  • Our customers understand and value our leadership and innovation in managing our drinking water sources.

Meeting the challenges

We will continue to provide the community with safe, secure world-class drinking water at the most economical means whilst meeting existing and future challenges:

  • maintaining existing system performance – ensuring our inherited legacy of a low cost/low treatment system is protected for current and future generations
  • growth – increasing risk of incursion on to closed catchment sources and also providing the opportunity to use economically-attractive alternative sources proving effective water quality controls are in place
  • climate change – impacting on the quality and availability of source water
  • changing regulatory standards – adoption of health-based targets will lead to enhanced examination of our system barriers and may lead to improvement requirements.


Download it

Want to know more? Download the Drinking Water Strategy:


Last updated:
18 August 2021