As a result of the recent high rainfalls and subsequent flooding Melbourne Water is working with emergency services and other relevant agencies to review the impacts to our waterways and assets. 

For flood or storm emergency assistance, contact the VIC SES on 132 500 and for life threatening emergencies call 000. 

You can access current emergency information by calling the VicEmergency Hotline on 1800 226 226 or sign up to receive regular updates regarding flooding via the emergency.vic.gov.au website and app.

Contact us

Have a question, or want to report an issue or fault? We’re here to help. Submit your enquiry online, or get in touch with us by phone, mail or social media.

Emergencies and public safety
For emergency response to floodwaters, call the Victoria State Emergency Service on 132 500.
For life-threatening emergencies call 000.

Online enquiry

Note: all fields are required unless marked as optional.

Other ways to get in touch


Call 131 722

We’re available Monday to Friday, 8.30am to 5pm AEDT.

For assistance, call:


[email protected]

Social media


Postal address

Melbourne Water
PO Box 4342
Melbourne VIC 3001


(03) 9600 1192

Head office

990 La Trobe Street
Docklands VIC 3008

View all office locations

Response timeframes

We aim to get back to you within the following timeframes:

Enquiry type Response time
Online or email 2 business days
Phone 1 business day
Post or fax 2 business days

10 business days.

We will acknowledge your complaints within one business day and aim to resolve your complaint within 10 business days. If it takes longer, we’ll update you on our progress.