As a result of the recent high rainfalls and subsequent flooding Melbourne Water is working with emergency services and other relevant agencies to review the impacts to our waterways and assets. 

For flood or storm emergency assistance, contact the VIC SES on 132 500 and for life threatening emergencies call 000. 

You can access current emergency information by calling the VicEmergency Hotline on 1800 226 226 or sign up to receive regular updates regarding flooding via the emergency.vic.gov.au website and app.

Bulk water

We supply, treat and transfer drinking water to Melbourne’s retail water companies and other non-metropolitan water businesses.

Our bulk water customers include:

  • Greater Western Water (formerly City West Water and Western Water)
  • South East Water
  • Yarra Valley Water
  • Gippsland Water
  • Barwon Water
  • South Gippsland Water
  • Westernport Water

Bulk charges comprise fixed monthly availability prices from three separate sources of water (headworks) and a single variable usage price. There is also a variable usage price for the 15GL water order from the Victorian Desalination Plant.

The headworks prices reflect Victorian Government policy changes to the Bulk Water Entitlement Framework that came into effect 1 July 2016. Headworks prices are based on each retailers entitlements share of the Greater Yarra System–Thomson River, North South Pipeline and Victorian Desalination Plant. These prices provide a clear cost signal associated with holding, buying or selling water entitlements.

Gippsland Water prices are based solely on their use of the Tarago Reservoir.

Prices from 1 July 2022 to 30 June 2023 

Retailer Headworks price ($/month)
Greater Yarra System -Thomson River
Headworks price ($/month)
North South Pipeline
Headworks price ($/month)
Victorian Desalination Plant
Usage price ($ /ML)
City West Water 4,376,360.74 1,021,500 11,643,767.64 267.89
South East Water 5,908,231.64 1,021,500 15,719,306.87 267.89
Yarra Valley Water 6,294,750.93 1,021,500 16,747,675.48 267.89
Western Water 522,710.41     267.89
Barwon Water 458,266.66     267.89
South Gippsland Water 28,641.66     267.89
Westernport Water 28,641.66     267.89

Gippsland Water 

Headworks charge ($/month) ​Transfer ($/month)
3,577.51 ​Discontinued

These prices were reviewed through a public process, where the Essential Services Commission:

  • completed extensive analysis of our 2021 Price Submission, which sets out the expected costs to deliver planned capital works programs, service standards and forecast volumes for each prescribed service

  • reviewed capital expenditure, operating expenditure and forecast demand

  • consulted with stakeholders, including a review of submissions made by interested parties

The 2021 Water Price Review covers a five-year regulatory period from 1 July 2021 to 30 June 2026. The prices set through the review reflect the efficient cost of providing water services.

Bulk water agreements

Last updated:
1 July 2022