As a result of the recent high rainfalls and subsequent flooding Melbourne Water is working with emergency services and other relevant agencies to review the impacts to our waterways and assets. 

For flood or storm emergency assistance, contact the VIC SES on 132 500 and for life threatening emergencies call 000. 

You can access current emergency information by calling the VicEmergency Hotline on 1800 226 226 or sign up to receive regular updates regarding flooding via the emergency.vic.gov.au website and app.

Bulk recycled water

We provide recycled water from our two sewage treatment plants to Melbourne’s retail water businesses and some regional water authorities, as well as a private company. These companies then supply recycled water directly to users.

Recycled water customers

Our recycled water customers include:

  • Greater Western Water (formerly City West Water)
  • South East Water
  • Southern Rural Water.

Pricing principles for recycled water

According to our pricing principles recycled water prices should:

  • consider the price of any substitutes and customers’ willingness to pay

  • cover the full cost of providing the service (with the exception of services related to specified obligations or maintaining balance of supply and demand)

  • include a variable component.

Where we do not propose to fully recover the costs associated with recycled water, we must demonstrate to the Essential Services Commission that:

  • we have assessed the costs and benefits of pursuing the recycled water project

  • we have clearly identified the basis on which any revenue shortfall is to be recovered.

If the revenue shortfall is to be recovered from non-recycled water customers, we must demonstrate that either:

  • the project is required under the Statement of Obligations which applies to Melbourne Water, or pursuant to other government policies that apply to Melbourne Water

  • there has been consultation with the affected customers about their willingness to pay for the benefits of increased recycling​.

Last updated:
1 July 2022