As a result of the recent high rainfalls and subsequent flooding Melbourne Water is working with emergency services and other relevant agencies to review the impacts to our waterways and assets. 

For flood or storm emergency assistance, contact the VIC SES on 132 500 and for life threatening emergencies call 000. 

You can access current emergency information by calling the VicEmergency Hotline on 1800 226 226 or sign up to receive regular updates regarding flooding via the emergency.vic.gov.au website and app.

Apply for birdwatching access

The Western Treatment Plant is one of Victoria’s most popular places for birdwatching. To ensure your safety at this operational site, you must have a permit to birdwatch at the plant – find out how to apply, and other site access requirements.

Road closures: 20 October 2022

There are a number of road closures currently in place within the Western Treatment Plant’s birdwatching area. These are related to conservation of the Orange-bellied parrot, remediation works and areas that are flooded.

Our Birdwatching YourSay page provides updates on birdwatching access, including the locations of these closures. Make sure to click ‘FOLLOW’ to receive updates via email.

Access areas and permit types

There are currently two access areas for birdwatching:

  • General Access: includes the majority of the designated birdwatching areas at WTP including Lake Borrie bird hide, Austin Rd bird hide, and the western lagoons.
  • Special Access: includes the smaller area north-east of Gate 8 and requires an additional level of mandatory online induction safety training due to being closer to plant operations. This area is temporarily closed to new and renewing permit holders.

There are two types of birdwatching permits available – long-term permits and short-term permits.

Long-term permits (2 years)
  • Valid for two years
  • Cost $70 (inclusive of a $50 refundable key deposit)
  • Provide access to the General Access area, and upon application provide access to the Special Access area once additional mandatory online induction safety training has been completed. However, the Special Access area is currently closed to new and renewing permit holders (see update below).
Short-term permits (single visit)
  • Available only to interstate and overseas visitors who provide valid identification
  • Valid for one visit
  • Cost $20
  • Provide access to the General Access area.

Update on General and Special Access areas

We’re committed to combining the General and Special Access areas, allowing birdwatching permit holders (newly-approved and renewed) to access both areas via a single, universal gate key. This requires new and all renewing permit holders to have completed mandatory online induction training needed for the Special Access area to ensure the safety of visitors and plant operations. A reminder email with a link to this training has been sent to all who have not yet completed the online induction.

The Special Access area is temporarily not accessible to new applicants or those who previously held only General Area access. We are not issuing new Special Access keys as we will transition to a universal gate key for both areas once all birdwatchers have completed the mandatory induction.

Site access conditions

To visit the site, you must:

  • have access to a car to reach the vast areas available to you
  • use your permit for only one vehicle per visit (the driver can take up to one car load of guests)
  • check the Country Fire Authority website beforehand – and cancel your visit on Total Fire Ban days
  • abide by Melbourne Water’s COVID-19 Vaccination Policy (91.92 KB, DOCX), and other COVID-safe practices
  • wear long sleeves, long pants and closed shoes
  • carry a mobile phone, so we can contact you in an emergency.

Application and payment

Apply and pay online for both short- and long-term permits (including permit renewals and key replacements). As part of this process you must complete a mandatory online safety induction, which takes approximately 10 minutes.

You must be 18 years or older to be eligible for a permit, and ensure you have read and understand our Birdwatching access conditions and hazards (219.33 KB, PDF).

Apply now

Processing and key collection

Once you’ve applied online for a permit, including completing the mandatory safety induction, the next steps are as follows:

  • Long-term permit applicants should allow up to 28 days for processing your application, at which stage your access key will be mailed via registered post. Existing access renewals will be confirmed via email.
  • Short-term permit applicants must bring valid identification to collect a loan access key from the Werribee Visitor Information Centre (address below). Keys must be returned before 4pm the same day.
    • Werribee Visitor Information Centre
      Located at entry to Werribee Open Range Zoo
      K Road, Werribee South VIC 3030
      Monday to Sunday, 9am–5pm (closed Christmas Day and Good Friday)
      8734 6006 or email [email protected]

Contact us

For birdwatching queries:

 [email protected]

 131 722

Last updated:
20 October 2022