As a result of the recent high rainfalls and subsequent flooding Melbourne Water is working with emergency services and other relevant agencies to review the impacts to our waterways and assets. 

For flood or storm emergency assistance, contact the VIC SES on 132 500 and for life threatening emergencies call 000. 

You can access current emergency information by calling the VicEmergency Hotline on 1800 226 226 or sign up to receive regular updates regarding flooding via the emergency.vic.gov.au website and app.

Video: Enhancing Life and Liveability of Greater Melbourne

4 July 2019
Audio described version

0:00 For more than 125 years Melbourne water has made a vital contribution to greater

0:05 Melbourne's famous lifestyle.

0:07 Future challenges for our city are complex.

0:10 Long-term climate change means less predictability and an estimated

0:15 population of 8 million by 2051 will only place a greater demand on our services.

0:20 At Melbourne water we don't work alone.

0:22 We collaborate with a wide range of partners that are aligned with our values to deliver all that we do.

0:27 Led by community expectations, we strive to continuously innovate our proven technologies,

0:32 and improve the services we deliver to ensure maximum value while

0:37 keeping prices as low as possible.

0:39 We are responsible for the capture, storage and

0:42 treatment of some of the highest quality drinking water in the world.

0:47 Supplying it to the city's water retailers who deliver this water to homes and businesses.

0:51 Within Melbourne Water we end up getting around 50,000 samples

0:55 across 160 different sites.

0:58 So we're always innovating to make sure that we've meet

1:01 the strict water quality guidelines that were given.

1:03 It really is some of the best and most affordable water in the world.

1:07 Our sewage system is vital to Melbourne's health

1:09 safely transporting the majority of Greater Melbourne sewage to our two

1:14 treatment plants at Werribee in the West and Bangholme in the East.

1:17 Here at our Western treatment plant, we treat over half of Greater Melbourne sewerage

1:23 As part of the process we also produce recycled water which is sold to customers for

1:27 agriculture use or your local parks and gardens.

1:31 We also have on-site one of Australia's favorite wetlands for bird watchers which receives visitors not

1:36 only from Australia but all over the world.

1:38 As the floodplain manager for the Greater Melbourne region, we help to

1:42 reduce the risk of floods through our integrated drainage and flood management services.

1:47 Rivers, estuaries and wetlands are central to everyday life.

1:51 Sustaining a complex ecosystem of plants, animals and people.

1:55 We protect and improve our waterways for the benefit of the community now, and into the future.

2:02 Many people don't realize that Melbourne Water manages 25,000 kilometers of waterways.

2:06 Today we're collecting water samples to look for platypus DNA.

2:10 The fact that we're even finding them in this waterway is a great indicator of waterway health.

2:14 Through initiatives like hydroelectric and solar power generation

2:18 capturing biogas to produce electricity and driving electric vehicles.

2:23 We are leading the way by planning for our operations to be carbon neutral by 2030.

2:27 In all that we do we strive to balance the natural and built environments and

2:32 make the most of all the infrastructure and assets that we look after.

2:36 We are helping to build a more water sensitive city.

2:38 One where we use water more efficiently and sustainably.

2:42 Guided by our vision of creating healthy people, healthy places and a healthy environment.

2:47 Our passionate team of experts help make Greater Melbourne a fantastic place to live

2:52 Melbourne water enhancing life and liveability.